How can we help?

Scroll down for answers to frequently asked questions.
This e-mail form goes directly to Adrian, the founder, and he’ll normally respond in less than 2 business days.

Frequently Asked Questions

Login / Signup Issues

  1. Use the Chrome browser.
  2. Disable ad blockers.
  3. Clear Cache & Cookies
    • On your browser toolbar, click the 3 dots in the top right, then More Tools and then Clear Browsing Data.
    • In the “Clear browsing data” box, click the checkboxes for Cookies and other site data and Cached images and files.
    • Choose beginning of time to delete everything.
    • Click Clear browsing data.

 

Keyboard Shortcuts

MAC

  1. Command + Enter: Split text into new scenes.
  2. Command + B: Add bold to selected text.
  3. Command + I: Add italics to selected text.

WINDOWS

  1. Ctrl + Enter: Split text into new scenes.
  2. Ctrl + B: Add bold to selected text.
  3. Ctrl + I: Add italics to selected text.

Educational Discounts

Yes, we offer a 50% discount to classrooms of 5 or more!

  1. Create Accounts. Please have all of your applicable students and teachers create accounts using their school email addresses.
  2. E-mails. Contact us with who to include in the offer.
  3. Payment. We’ll provide the price and, if approved, call to collect payment by phone.
  4. Done. All requested accounts will have unlimited access by the end of the next business day.

How to Export a PDF

  1. Use the Chrome browser.
  2. Open your project in Plot.
  3. Click the dropdown arrow by your project name at the top.
  4. Click ‘Print’ then type description and click ‘Preview’.
  5. Select ‘Open in PDF Preview’.

Click here to view a PDF sample.

How to Export PDF in Plot Storyboards

Collaborator Editing

  1. Open a project.
  2. Click “Share” in the top right corner.
  3. Enter an e-mail and click “Send Invite”.
  4. Switch between “Can Edit” or “Can Comment” with a click.

How to Upload Images

  1. Use the Chrome browser.
  2. Open your project in Plot.
  3. Select image files on your computer.
  4. Drag and drop them over the browser window.
  5. Your images will now be available in the toolbar area.

How to Upload Image in Plot How to Upload Image in Plot

Error: Unauthorized

Make sure the project owner has invited you by the correct e-mail address. Collaborators must sign-in with the exact same e-mail address they’ve been invited by.

How to Cancel Subscription

You may cancel your subscription at anytime. If cancelled within 30 days of upgrading, a refund should be automatically applied to your credit card. If it doesn’t come through, please contact us and we’ll apply it manually.

  1. Login to your Plot account.
  2. Click ‘My Account’ in the top right.
  3. Click ‘Cancel Subscription’ at the bottom of the popup.

If you get an error message, please contact us.