Support

Scroll down for answers to frequently asked questions.
This e-mail form goes directly to Adrian, the founder, and he’ll normally respond in less than 2 business days.

Frequently Asked Questions

Topics

Accounts

  • How to Cancel Subscription

    There is no contract with Plot, you may cancel and start your subscription at anytime.

    1. Login to your Plot account.
    2. Click ‘My Account’ in the top right.
    3. Click ‘Cancel Subscription’ at the bottom of the popup and confirm.

    If you get an error message, please contact us with the e-mail address of your subscribed account and we’ll take care of it.

Issues

  • Signup & Login (Troubleshooting)
    1. Use the Chrome browser.
    2. Disable ad blockers and any other extensions.
    3. Clear Cache & Cookies
      • On your browser toolbar, click the 3 dots in the top right, then More Tools and then Clear Browsing Data.
      • In the “Clear browsing data” box, click the checkboxes for Cookies and other site data and Cached images and files.
      • Choose beginning of time to delete everything.
      • Click Clear browsing data.
  • Project Sharing (Error: Unauthorized)

    Known issue: Sometimes when a user creates an account shortly after being invited to a project, the permissions are not applied to the created account. The temporary fix is for the project owner to remove and re-invite them after their account is created. We’re working to fix this!

    Collaborators must sign-in with the exact same e-mail address they’ve been invited by on the project.

    • If signing up with a custom e-mail and password, please be sure to click the Verification Link that was sent. Otherwise the error will persist.

    • If using Google or Facebook to sign-in, please double check what e-mail is being used by clicking ‘My Account’ in the top right, so the project owner can invite you by the correct address.

Pricing

  • Educational Discount

    We offer a 50% discount to classrooms of 5 or more!

    To get started, please follow these steps:

    1. Create Accounts. Have all of your applicable students and teachers create accounts using their school email addresses.
    2. E-mails. Contact us with your school’s e-mail domain and how many students you’re paying for.
    3. Payment. We’ll provide an invoice that can be paid  by credit card online or over the phone.
    4. Done. Once payment is processed, the requested accounts will be upgraded to premium by the end of the next business day.
  • Free & Premium Accounts

    Premium is $10/mo or $90/year (25% off) per user and includes: unlimited projects, unlimited collaborators and unlimited exporting as well as a lifetime price guarantee; meaning, as long as your subscription remains active, it will not increase even as our plans change and more features are added.

    Free accounts are allowed to create 3 projects and invite 1 collaborator per project, but cannot export.

    Are you a student or teacher? We offer an educational discount to classrooms of 5 or more. Click here for more information.

Projects

  • How to Share with Collaborators & Edit Permissions
    • Login to Plot and open the project.
    • Click “Share” in the top right corner.
    • Enter an e-mail and click “Send Invite”.
    • Switch between “Can Edit” or “Can Comment” permissions with a click.

    Related: Project Sharing Issues (Error: Unauthorized)

  • How to Print & Export PDF
    1. Use the Chrome browser.
    2. Login to Plot and open your project.
    3. Click the dropdown arrow by your project name at the top.
    4. Click ‘Print’ then type a description (Optional) and click ‘Preview’.
    5. Select ‘Open in PDF Preview’. Click here to see a sample PDF.

    If your layout is not appearing correctly, please click ‘More Settings’ and set the Margins to Default and Scale to 100.

    How to export a PDF of your storyboard project in Plot, a free online storyboard software.

  • How to Upload Images
    1. Use the Chrome browser.
    2. Login to Plot and open your project.
    3. Select the image files on your computer. Recommended size: 1024×576 in JPG compression.
    4. Drag and drop them over the browser window.
    5. Your images will now be available in the toolbar.

Tips & Tricks

  • Keyboard Shortcuts

    If there is a specific action you’d like to have a shortcut for, let us know!

    MAC

    • Command + Enter: Split text into new scenes.
    • Command + B: Add bold to selected text.
    • Command + I: Add italics to selected text.

    WINDOWS

    • Ctrl + Enter: Split text into new scenes.
    • Ctrl + B: Add bold to selected text.
    • Ctrl + I: Add italics to selected text.