Frequently Asked Questions

Login / Signup Issues

  1. Use the Chrome browser.
  2. Disable any ad blockers you have installed.
  3. Clear Cache & Cookies
    • On your browser toolbar, click the 3 dots in the top right, then More Tools and then Clear Browsing Data.
    • In the “Clear browsing data” box, click the checkboxes for Cookies and other site data and Cached images and files.
    • Choose beginning of time to delete everything.
    • Click Clear browsing data.
  4. If none of that works, in Chrome, please right click and choose Inspect.
    • Select the Console tab.
    • Take a screenshot of the errors and send to us. (Screenshot sample below).
    • With this information we can investigate what’s going wrong.

Keyboard Shortcuts

MAC

  1. Command + Enter: Split text into new scenes.
  2. Command + B: Add bold to selected text.
  3. Command + I: Add italics to selected text.

WINDOWS

  1. Ctrl + Enter: Split text into new scenes.
  2. Ctrl + B: Add bold to selected text.
  3. Ctrl + I: Add italics to selected text.

How to Export a PDF

  1. Use the Chrome browser.
  2. Open your project in Plot.
  3. Click the dropdown arrow by your project name at the top.
  4. Click ‘Print’ then type description and click ‘Preview’.
  5. Select ‘Open in PDF Preview’.

How to Export PDF in Plot Storyboards

How to Upload Images

  1. Use the Chrome browser.
  2. Open your project in Plot.
  3. Select image files on your computer.
  4. Drag and drop them over the browser window.
  5. Your images will now be available in the toolbar area.

How to Upload Image in Plot How to Upload Image in Plot

How to Let Collaborators Edit

  1. Open a project.
  2. Click “Share” in the top right corner.
  3. Invite a collaborator.
  4. Switch between “Edit” or “Comment” with a click.

How to Cancel Your Subscription

You may cancel your subscription at anytime. If cancelled within 30 days of upgrading, a refund should be automatically applied to your credit card. If it doesn’t come through, please contact us and we’ll apply it manually.

  1. Login to your Plot account.
  2. Click ‘My Account’ in the top right.
  3. Click ‘Cancel Subscription’ at the bottom of the popup.

If you get an error message, please contact support.

Can I Signup Without Social Media?

Not yet, but we are actively working on this and it will be a part of our next update!